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Terms & Conditions


Thank you for shopping at WoodenFriend. These Terms and Conditions apply to our websites (including and related services (collectively, the “Services”). You agree that your use of the Services signifies that you have read and agree with these Terms of Use and our Privacy Policy. If you do not agree with these Terms of Use and our Privacy Policy, you should not use the Services. Please read these Terms of Use carefully, because they affect your legal rights.

  1. Use of the Services.

You may use the Services only in accordance with and subject to these Terms of Use and our Privacy Policy. Once you complete and submit your registration, you have opted in to receive email communication from us. You may not use the Services for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity, which infringes the rights of WoodenFriend or others. Notwithstanding any other rights or restrictions in these Terms of Use, you may not use the Services to: (a) transmit via or through the Services any information, data, text, images, files, links, or software except in connection with your authorized use of the Services or otherwise in response to specific requests for information by us; (b) introduce to our websites or otherwise in connection with the Services any computer or website viruses, worms, Trojan horses and/or harmful code; (c) obtain unauthorized access to any computer system; (d) impersonate any other person, including but not limited to, a registered user of the Services (e) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; (f) misrepresent the identity of a user or use a false e-mail address; (g) tamper with or obtain access to our websites or any component; (h) conduct fraudulent activities; or (i) collect or harvest information regarding other users of the Services for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail.

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to notify us immediately in the event of any unauthorized use of your account or other breach of security.

When you post or otherwise make available any Content for inclusion on any part of our websites or mobile applications or otherwise in connection with the Services, you are hereby granting WoodenFriend an irrevocable, perpetual, non-exclusive, transferable, royalty-free, worldwide license (with the right to sublicense) to use, copy, transmit, reproduce, adapt, modify, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), create collective works and distribute such Member Content for any purpose, commercial, advertising, or otherwise.

You agree not to use the Services to post content or other communications that contain (i) political, libelous or otherwise unlawful, abusive, or obscene material; (ii) advertisements of any kind; (iii) personal information (such as social security numbers, addresses, phone numbers, etc.); (iv) any chain letters, pyramid schemes, spam, contests, or promotional material; (v) messages that offer unauthorized downloads of any copyrighted or private information

Under no circumstance shall any disclosure of any member content to WoodenFriend be subject to any obligation of confidentiality or expectation of compensation or attribution. By submitting any member content to or through WoodenFriend, you represent and warrant that not all your member content will violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. You represent and warrant that no member content will be or contain libelous or otherwise unlawful, abusive, or obscene material. You are and shall remain solely responsible for your member content. You represent and warrant to WoodenFriend is free to use the member content, and implement any suggestions contained therein, if it so desires, as provided or as modified by WoodenFriend, without obtaining permission or license from any third party and without any compensation to you.

  1. Accuracy of Content;

Excluding Member Content, the information we provide in connection with the Services is believed to be complete and reliable; however, the information may contain typographical errors, pricing errors, and other errors or inaccuracies. We will use reasonable efforts to correct errors as soon as practicable. We reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped, or received, except as prohibited by law). We also reserve the right to limit quantities (including after an order has been submitted and/or acknowledged) and to revise, suspend, or terminate an event, promotion at any time without notice (including after an order has been submitted and/or acknowledged). The offer of any products, services and/or experiences at a particular time does not guarantee that the products, services and/or experiences will be available. To the fullest extent permitted by law, if a product, service and/or experience offered and sold by us is not as described, your sole remedy is to return it subject to the terms set forth herein.

  1. Proprietary Rights.

Excluding Member Content, you acknowledge and agree that the content, software, materials and other components (including but not limited to our logos, graphics, videos, music, button icons, and page headers) used in connection with the Services are the property of WoodenFriend are protected by copyrights, trademarks, service marks, or other proprietary rights and laws. You agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from content or materials available on our websites or mobile applications or otherwise in connection with the Services. Reference to any products, services or other information by trade name, trademark, manufacturer, or otherwise does not constitute or imply endorsement, sponsorship or recommendation. Use of the content and materials for any purpose not expressly permitted in these Terms of Use is prohibited. We are not liable for any infringement of copyrights, trademarks, trade dress or other proprietary or intellectual property rights arising out of content posted on or transmitted in connection with the Services, or items advertised on our websites or mobile applications, by our vendors.

  1. Links to Third-Party Websites;

No Implied Endorsements. Our websites may contain links to other websites on the Internet. You acknowledge that we have no control over such websites and that we are not responsible for the accuracy, content, legality, or any other aspect of any linked website. In no event shall any reference to any third party, third party website, or third party product or service be construed as an approval or endorsement by us of that third party, third party website, or of any product or service provided by a third party.

By using the Services, you agree to indemnify, hold harmless, and defend WoodenFriend, subsidiaries, divisions, and affiliates, and their respective officers, directors, employees, successors, agents, subsidiaries, partners, contractors, vendors, manufacturers, distributors, representatives, and affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys’ fees, resulting directly or indirectly from a claim (including without limitation, claims made by third parties for infringement of intellectual property rights) by a third party that arises in connection with (i) your use of the Services in violation of these Terms of Use and/or arising from a breach of these Terms of Use (including, without limitation, any breach of your representations and warranties set forth herein); (ii) any allegation that your Member Content infringes, misappropriates or otherwise violates the copyright, trademark, trade secret or other rights of any party; and/or (iii) your activities or omissions in connection with the Services. You agree to cooperate as fully as reasonably required in the defense of any claim.

To the fullest extent permitted by law, WoodenFriend is not and shall not be at any time responsible or liable for any loss or damage of any kind, including personal injury or death, (whether in tort, contract, or strict liability) arising out of or related to any Member Content, or to any act or omission by Members, by WoodenFriend or by any third party or by any of the equipment or programming associated with or utilized in connection with the Services. Any content submitted by our vendors does not necessarily reflect the opinions or policies of WoodenFriend.

To the fullest extent permitted by law, WoodenFriend assumes no responsibility for any error, omission, interruption, delay, communications line failure, deletion, defect, delay in operation or transmission, theft or destruction or unauthorized access to, or alteration of, any Member Content or other Member communications. To the fullest extent permitted by law, WoodenFriend is not responsible for any problems or technical malfunction of any telephone or cable network or lines, computer systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the Internet or on in connection with the Services, including any injury or damage to Member’s or other person’s computer related to or resulting from participation on or through the Services.

To the fullest extent permitted by law, the services, all content used in connection with the services and all text, images, merchandise, and other information on, accessible from or available through or in connection with the services are provided on an “as available” and “as is” basis without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Specifically, but without limitation, WoodenFriend does not warrant that: (I) the information available on this services is free of errors; (II) the functions contained on the services will be uninterrupted or free of errors; (III) defects will be corrected, or (IV) the services or the server(s) that makes them available are free of viruses or other harmful components.



  1. What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

  1. Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at

  1. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

  1. Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. Therefore, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction might be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, this Privacy Policy or our website’s Terms of Service no longer govern you.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

  1. Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter your personal information. When you place orders, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

  1. Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Woodenfriend uses cookies to help us identify and track visitors, their usage of JORD’s website, and their website access preferences. Woodenfriend visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Woodenfriend website, with the drawback that certain features of Woodenfriend´s websites may not function properly without the aid of cookies.

  1. Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

  1. Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at



Woodenfriend warrants products against manufacturing defects in materials and workmanship for a period of one year (365 days) from the date of purchase. Woodenfriend reserves the right to determine manufacturing defects and requires proof of purchase from an authorized Woodenfriend dealer or online shop to qualify products as warrantable. If a product is deemed to have a manufacturing defect, Woodenfriend will repair or replace the item at no cost to you.

In the event that we are unable to restore your product to normal conditions of use, we guarantee its replacement with a Woodenfriend product of the same or similar model/color only within the warranty period. If you need to have your product repaired under the Woodenfriend warranty, please send an email to

As long as you provided us all the details required and we have confirmed your product is covered under the Woodenfriend warranty, we will provide you with a return authorization number (RA #) and a customer form that you must then complete and mail in with your product. For any returns, which we receive without an RA #, you will be responsible for all shipping costs.


The Woodenfriend warranty does not cover:

Normal wear and tear or deterioration (Strap/Links/Clasp/Crown)

The life of the battery

Crystal (Scratches)

Loss or Theft

Damage from abnormal/abusive use, lack of care, negligence.

Accidents (knocks, dents, cracks, broken links etc.)

Incorrect use of the product

Damages caused by third party (e.g. battery replacement, services, repairs, link removals, alterations or damage caused by the link tool being used incorrectly).

Damaged links from link removal


Non – warranty – repairs:

If your Woodenfriend product is not covered under warranty, we do offer affordable repair options for any damage that may result from daily use. Send us an email to for pricing info. You are responsible for all shipping cost.



You may return (money back) your purchase minus shipping costs for any reason, any time, within 14 days of receiving your purchase as long as it is new, unused, and returned in its original packaging and discounted less than 25%. Please note that if you received a Woodenfriend product as a gift we can only refund the original purchaser and not the recipient. If you need to make a return, please email our support team – to get a return authorization number.

Exchange ans store credit

Within 14 days of receiving your order, you may send it back for an exchange or store credit. Items must be returned in their original packaging and be in new condition. If there is a price difference between exchanges, you will be asked to pay the difference before we send out your exchange.

WoodenFriend and our Partners can only refund merchandise purchased directly from If you have purchased our product from any other vendor, you will have to apply directly to them for any refund requests.

  • We advise that you send the product with tracking and signature required in case of loss.
  • Shipping charges are not refundable unless the return/exchange is the result of our error.
  • All returns must include the return authorization number. Customer is responsible for all return shipping costs.
  • All Sale items and items discounted 25% or more from original price are FINAL SALE and no exchange or money back.
  • For returns and exchanges, the customer will be fully responsible for shipment costs and extra fees (taxes, conversion rate, custom and duties etc.)



All orders are processed within 2-business days. A shipment confirmation will be emailed to you once your order ships and it will have all your relevant order details, as well as tracking information.

All orders above €/$ 50.00 are free of shipping costs. For all orders below €/$ 50.00 we ask €/$ 5.00

Customers are responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality. Please note, any order that is returned to WoodenFriend or his partners, because it is unclaimed by the customer or because the customer refuses to pay any extra fees, cannot be fully refunded but the customer will receive a store credit for the returned merchandise.